PRIVACY POLICY
Vale Street Bouldering (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Who we are
Vale Street Bouldering is a community climbing wall project based in West Yorkshire, UK.
We are the data controller for the personal data we collect.
We are the data controller for the personal data we collect.
If you have any questions about this policy or how we handle your data, please contact us at: valestreetbouldering@gmail.com
2. Information we collect
We collect and store personal information you provide directly to us, including:
Name, email address, phone number, and date of birth.
Emergency contact details (name, phone number, relationship).
Waiver and membership information.
Payment details (processed securely by third-party providers such as PushPress or Stripe - we do not store your card details).
Website usage data (e.g. through cookies or analytics tools).
We do not collect sensitive personal data (such as medical or biometric information) unless you choose to share it for safety reasons.
3. How we use your information
We process your data to:
Manage memberships, waivers, and payments.
Contact you about your bookings or important updates (e.g. changes to opening hours or safety notices).
Contact your nominated person in the event of an emergency.
Comply with our insurance, legal, and health & safety obligations.
Improve our website and member experience.
We only collect information that is necessary for the safe and effective running of the climbing wall.
4. Legal Processing
We process your data under one or more of the following lawful bases:
Contract: to provide climbing and membership services you have signed up for.
Legal obligation: to meet insurance, health & safety, and accounting requirements.
Legitimate interests: to operate and improve our website, and communicate essential updates.
Consent: for optional communications such as newsletters (you can withdraw this at any time).
5. Sharing your Information
We only share your data with trusted third-party service providers who help us operate safely and efficiently, such as:
PushPress (membership management and payments)
Payment processors (e.g. Stripe)
Google (email, forms, analytics)
These providers only process your data on our behalf and are required to keep it secure.
We do not sell or share your personal data for marketing.
We do not sell or share your personal data for marketing.
6. Data Storage
We only keep your personal information as long as necessary for the purposes listed above, or as required by law or insurance.
When data is no longer needed, we delete it securely.
When data is no longer needed, we delete it securely.
7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
Access the personal data we hold about you.
Request corrections or updates to your information.
Ask for your data to be deleted.
Object to or restrict certain types of processing.
Withdraw consent for marketing communications at any time.
To exercise these rights, please email us at valestreetbouldering@gmail.com.
8. Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
9. Cookies
Our website may use cookies to improve functionality and analyse traffic. You can change your browser settings to block cookies if you prefer.
10. Updates to this Policy
We may update this policy occasionally to reflect changes in how we handle data or comply with legal requirements. The latest version will always be available on our website.
Last updated: 29th October 2025