Privacy Policy
Vale Street Bouldering respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.
Information we collect
Personal details you provide (name, email, phone number, date of birth).
Emergency contact details (name, phone number, relationship).
Membership, waiver and booking information.
Payment details (processed securely through third-party providers such as PushPress or Stripe – we do not store card details).
Website usage data (through cookies and analytics).
How we use your information
To manage memberships, payments, and bookings.
To contact you with important updates (e.g. changes to opening hours, safety notices).
To keep you safe in an emergency by contacting your nominated person if required.
To improve our services and website.
To comply with legal or insurance requirements.
Sharing your information
We only share data with trusted service providers (e.g. PushPress, payment processors, email services) who process it securely on our behalf. We never sell your data.
How long we keep your data
We keep your personal data only as long as necessary for the purposes set out above, or as required by law/insurance.
Your rights
Under UK GDPR, you have the right to:
Access the data we hold about you.
Request corrections or updates.
Ask for your data to be deleted.
Withdraw consent for marketing.
To exercise these rights, contact us at: [insert email address].
Cookies
Our website may use cookies for functionality and analytics. You can adjust your browser settings to block cookies if you prefer.
Contact
If you have any questions about this policy, please contact us at: [insert email address].
Last updated: [insert date]